C3Africa Call Center & Contact Centre Consulting
Extensive Experience
Acknowledged Professionalism
C3Africa Consulting is recognised throughout Africa as a leader in the field of strategic and operational development of call centres, contact centres and customer management interventions.
Today's successful contact centre operations are those focussing on the optimisation of their resources. C3Africa Consulting has a range of professional services, tools and methodologies to provide world class strategic consulting, training, knowledge development and implementation management.
Acknowledged Professionalism
C3Africa Consulting is recognised throughout Africa as a leader in the field of strategic and operational development of call centres, contact centres and customer management interventions.
Today's successful contact centre operations are those focussing on the optimisation of their resources. C3Africa Consulting has a range of professional services, tools and methodologies to provide world class strategic consulting, training, knowledge development and implementation management.
- Operational Diagnostics & Audits. The internationally acclaimed C3Africa methodology audits over 1,800 call centre checkpoints and accurately measures all key aspects of the operation, identifying operational strengths and weaknesses and providing baselines, benchmarks and recommendations for optimisation or remedial interventions.
- Information Services. Supporting industry knowledge-sharing by means of relevant web and e-mail based information, developments, trends and news.
